Privacy Policy

1. Introduction

Otis is a service of xVentures AI Inc ("we," "us," "our"), a New York corporation operating as TextOtis. This Privacy Policy explains how we collect, use, and protect your information when you use our SMS-based service or visit our website at textotis.com.

We're committed to being straightforward about your data. If anything here is unclear, reach out — we're happy to explain.

2. Information We Collect

Via SMS

When you text us to request a service, we collect:

• Your phone number
• Your name (if you share it)
• Your home address
• Your service requests and any details you share during the conversation

From Our Website

When you visit textotis.com, we automatically collect:

• IP address
• Browser type and device type
• Pages visited and referring URL

From Service Providers (Pros)

When we onboard service professionals to our network, we collect:

• Name, phone number, and business name
• Service areas and job history

3. How We Use Your Information

• To provide our service — dispatching pros, sending confirmations, and following up
• To communicate with you via SMS about your service requests
• To coordinate with the assigned service provider on your behalf
• To remember your preferences (address, building, past jobs) so future requests are faster
• To improve service quality by tracking job outcomes and consumer feedback
• To comply with legal obligations

4. How We Share Your Information

With service providers (pros): We share your first name, phone number, and address with the pro assigned to your job so they can complete the service.

With third-party vendors: We use Twilio for SMS messaging and cloud hosting providers to run our service. These vendors process data on our behalf and are contractually required to protect it.

If required by law: We may disclose information to comply with a legal obligation or to protect safety.

5. SMS Messaging

6. Data Retention & Deletion

We retain your information (phone number, preferences, saved items, job history) to provide ongoing service and remember your life. The more you use Otis, the more useful it becomes.

When you delete your data, it is gone. We do not retain backups of deleted user data.

7. Data Security

We use industry-standard security measures to protect your information.

No system is 100% secure and we cannot guarantee absolute security, but we take this seriously and act quickly if we become aware of any issues.

8. Your Rights

You have the right to:

• Request access to the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data

California residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell your personal information.

To exercise any of these rights, email privacy@xventuresai.com.

9. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via SMS or by posting the updated policy on this page. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us